Legal
Shipping Policy
Schedule for Standard & Free Delivery
| Zone (Malaysia) | Estimated Time Frame |
|---|---|
| Klang Valley Kuala Lumpur, Selangor, Negeri Sembilan | Non-Ready Stock Product Local: 1–2 weeks Overseas: 4–8 weeks Ready Stock Product 3–5 days |
| Outside Klang Valley Perlis, Kedah, Kelantan, Terengganu, Pahang, Melaka, Penang, Johor | For areas outside the Klang Valley, we only deliver to Melaka for now. Non-Ready Stock Product Local: 1–2 weeks Overseas: 4–8 weeks Ready Stock Product 3–5 days |
| East Malaysia (Sabah & Sarawak) | We do not deliver to Sabah and Sarawak. |
Note: For our delivery service, the delivery date is subject to our truck schedule above and to product availability (for example custom-made and pre-order items). This offer is exclusively for online purchases. The delivery date will be determined by the Hann Living delivery team, and we will inform you at least 2–5 working days before the actual delivery date.
The delivery time frame is also subject to the status of your home. For interior design customers whose home is not yet ready, we will hold the delivery of your furniture and schedule it for when the house is ready.
Please also note that we prioritise the Klang Valley area (Selangor, Kuala Lumpur, Negeri Sembilan and Melaka). Orders to other areas or states are subject to cancellation if the delivery location is too far.
If you would like to select a specific delivery date or make a special request, the delivery fee will be charged at a different rate. These rates are for a single drop only, and additional charges apply for additional drops. Kindly WhatsApp us at +6010 810 7823 for special delivery requests.
Delivery Arrangement
For non-ready stock, deliveries take an estimated 4–8 weeks (overseas) or 1–2 weeks (local) to arrive, as our factory requires a few weeks to produce the product. If the product is ready stock, delivery takes 3–5 working days.
Standard Shipping & Installation Pricing
| State | Standard Shipping (Based on Pick-up Truck) |
|---|---|
| Kuala Lumpur, Selangor | Free Delivery |
| Negeri Sembilan | Free Delivery |
| Johor | NA |
| Melaka | Free Delivery |
| Pahang, Perak | NA |
| Penang | NA |
| Kedah, Kelantan, Terengganu, Perlis | NA |
Installation and assembly is provided for free.
Placing an Order
To place an order, simply select the item and add it to your cart, then select your payment method of choice and keep a copy of the receipt. Orders are subject to cancellation at our discretion due to product availability and other factors. You may also contact us at +6010 810 7823 and we will help you place an order.
Making Payment
All prices listed on the website are in Malaysian Ringgit (MYR) and include any applicable government tax, unless stated otherwise. You complete your order by making payment via one of the following methods:
- iPay88 — a payment gateway that accepts credit cards, debit cards and local bank online transfers
- GrabPay — a payment gateway that accepts credit or debit cards, with the option to split the total amount into four zero-interest instalments
- Pinecone Solutions — for instalment plans of up to 36 months with partnered banks and e-wallets
- Bank transfer or payment at an ATM
The following cards and payment methods are accepted: VISA, Mastercard, PayPal, Maybank2u, CIMB Clicks, RHB Online, AmBank, Alliance Online, Hong Leong Online, FPX (Bank Islam, CIMB Clicks, Maybank, Hong Leong Online, PBeBank), Bank Rakyat and Affin Bank. To minimise the risk of unauthorised access, we encrypt all your card data. All orders are subject to acceptance and product availability.
Track Your Order
You will receive a Confirmation of Order email right after making payment online. If you wish to check on your order, WhatsApp us at +6010 810 7823 — we will also keep you updated via WhatsApp (our preferred method).
Additional Standard Shipping Notes
For Klang Valley areas, delivery takes approximately 3 days to 8 weeks from the date of the Confirmation of Order. For other locations, delivery may take 2 to 8 weeks subject to the delivery address, type of products, shipping method and other factors. Please note that estimated delivery durations may change due to the dynamic nature of shipping and delivery. Our warehouse will be in touch with you for final confirmation of the actual delivery date. There are no delivery services on Sundays and public holidays. All recipients of goods will be required to sign the Delivery Order document as proof that the goods were received in good condition.
Labour Charges for Inaccessibility to Lift
Additional fees apply per trip for deliveries with limited accessibility or with no lift access. Labour charges for staircase access apply from the third floor onwards, charged at RM50 per level per item.
Fee on Last-Minute Change of Delivery Time, Address or Cancellation
Our delivery team will call to confirm your delivery date and address. Once the date and address are mutually agreed, we will proceed to book a truck and arrange the delivery.
You can call to change the delivery date or address, but we require advance notice of at least 3 working days.
Any cancellation or change of delivery date, time or address made 2 working days before the delivery date will be subject to a fee chargeable by the transport provider.
Please note that shipping prices are set at our discretion, even where this is at the expense of the customer.
Thank you, and happy shopping with us!