Product Care Advice

Leather

How to care for Leather

Hann Living sources the highest quality leathers, imported from Italy, to ensure your furniture looks luxurious, is exceptionally durable and extremely comfortable.

Leather is a natural product, and as a result has a protective coating that will resist most soiling and spills. However, it still needs to be cared for using suitable products and a gentle touch. Over-cleaning or poor maintenance can damage the protective layer and cause the leather to deteriorate.

Clean and condition your leather regularly

Pay special attention to areas that come in direct contact with skin or hair, including seats, armrests and headrests. Dust your furniture weekly or use a soft vacuum attachment, to avoid the leather being scratched by loose particles. Depending on how often you use your leather furniture, apply a quality leather cleaner and conditioner once every 6 to 8 weeks or as required. Be careful not to clean more often than recommended to avoid deterioration of the protective surface, avoid vigorous rubbing and never soak your leather.

Use only leather cleaners designed for your leather

Use cleaning and conditioning products formulated for premium upholstery leather — our showroom team can recommend suitable products for your specific leather at the point of purchase.

A fresh stain is easier to clean than an old one

This is particularly true with leather. In many cases, spills, stains and marks that are not cleaned within a few hours can become permanent. Ensure any spills or stains are removed as soon as possible.

What not to use on leather

Never use detergents, alcohol, chemicals, soaps, shoe polish, wax, window cleaner, silicone, saddle soap or any cleaning product not designed specifically for your type of leather.

Keep pets off your furniture

Minimise your pet's contact with your furniture, as the natural oils and dirt from fur can cause discolouration, unnecessary wear and tear and pilling.

General awareness

• Sharp or abrasive objects such as shoes, belt buckles, rings and zippers can damage furniture.
• Dye transfer from clothes, such as denim, is also possible, and ink stains from pens must be attended to quickly to avoid becoming permanent. An ink-away product may assist in removing the mark.
• Avoid sitting on furniture in wet swimming costumes or with wet towels, as this can damage the leather.
• Do not attempt to use alcohol, chemicals or detergents, as these may cause greater damage and discolouration.
• Professional cleaning on site every 12 to 18 months is highly recommended — contact us for further guidance.

Fabric

How to care for Fabric

Hann Living uses only high-grade, premium fabrics — many imported from Italy — for all furniture and accessories. Our fabrics are selected for seam strength, abrasion resistance, colour-fastness and general wear and tear.

Clean your fabric regularly

Pay special attention to areas that come in direct contact with skin or hair, including seats, armrests and headrests. A weekly vacuum with low suction and a soft brush accessory will remove dust and damaging dirt particles, helping to extend the life of your fabric and furniture.

A fresh stain is easier to clean than an old one

In many cases, spills, stains and marks that are not cleaned immediately can become permanent. We recommend treating fabric with a quality fabric protector to guard against common spills while improving the longevity of your fabric — ask our team for recommendations suited to your chosen fabric.

Use only fabric cleaners designed for your fabric

Use cleaning products designed for upholstery fabric, applied every 6 to 8 weeks depending on how frequently you use your furniture. Be careful not to clean more often than recommended, avoid vigorous rubbing and never soak the fabric.

Pilling can occur from normal daily use

Through regular use, a single or group of loose fibres on the surface can twist and form tiny balls — also known as pilling. This should not be considered a fault. Loose fibres from clothes, blankets or throws, or a speck of lint or dirt, is often the catalyst for this twisting. A regular vacuum will help minimise this, and pilling can be successfully removed using a fabric pill remover without affecting the ongoing performance of the fabric.

What not to use on fabric

Never use detergents, alcohol, chemicals, soaps, shoe polish, wax, window cleaner, silicone, saddle soap or any cleaning product not designed specifically for your type of fabric.

Steam cleaning and spot cleaning

If these cleaning methods are not performed correctly, they can leave watermarks and cause cellulosic browning. If in doubt, engage a professional upholstery cleaner.

Velvet and pile fabrics

Velvet is a luxurious textile created by a complex double-weaving process that results in a densely plush nap. Shading, marking and texturing of the pile are an inherent characteristic of velvet and should not be considered a fault.

Use a super-absorbent cloth to soak up spills

Leave the cloth in place until most or all of the liquid has been absorbed, then allow the fabric to air-dry. Dabbing or rubbing will make the liquid penetrate further into the fibres.

General awareness

• Sharp or abrasive objects such as shoes, belt buckles, rings and zippers can pull fibres, which may develop into holes.
• Dye transfer from clothes, such as denim, is possible, and ink stains must be attended to quickly to avoid becoming permanent.
• Avoid sitting on furniture with wet swimming costumes or towels, as this can leave watermarks, and can contribute to bleaching, mould growth and dye transfer.
• Avoid placing furniture near heaters — heat and fumes can contribute to odour, discolouration and deterioration of the fibres.

Seat & Back Cushions

How to care for your Seat and Back Cushions

Over time, your new Hann Living sofa will exhibit a soft, lived-in appearance. Using your furniture is the best way to achieve maximum comfort and the desired appearance. For the most consistent outcome, we recommend that loose seat and back cushions are rotated regularly for even wear.

If your sofa has feather-filled cushions, these require a little more attention. Feather and fibre-filled back and seat cushions need to be plumped up regularly to maintain a neat appearance and shape. Pat the filling towards the centre area on seats and plump the back cushions regularly to ensure your cushions provide many years of comfort and support.

Cleaning covers

For spot cleaning, follow the leather and fabric care guidance above. If your furniture requires a deeper clean, contact our team and we will advise on the best approach for your specific cover.

Rugs

How to care for Rugs

To help preserve the beauty of your rug, we recommend vacuuming it once a week to avoid dust and dirt becoming embedded in the fibres.

Appearance

You may notice upon delivery that the rug appears slightly different in colour or texture to the showroom sample. Fibres may appear flattened due to packaging and transit — this is normal, and within a few days the fibres will acclimatise and return to the desired appearance. A light vacuum with a non-rotating head will assist the recovery. A rug may also appear a different colour depending on the viewing angle; this is due to the direction the fibres fall and is more pronounced on rugs with a silky pile.

Shedding

Shedding is expected and very common with all rugs, especially where natural fibres such as linen or wool are used. Shedding can last several months but will lessen with use and time. Regular vacuuming with a non-rotating head on a low suction setting will help reduce the shedding period. The use of a pad or underlay will also assist in minimising wear and tear.

Cleaning

If an accidental spill happens, time is of the essence. Carefully scoop up any food or solids with the dull edge of a knife or spoon, ensuring you do not spread the affected area. Blot any remaining liquid to extract as much as possible, replacing the cloth or towel regularly. Do not rub the area, as this spreads the liquid, enlarges the affected area and can damage the pile of your rug.

Cleaning by composition

• Wool blends — spot clean as needed using a damp (not wet) cloth with plain water. Don't use soap or cleaning products, as they could damage or fade the rug.
• Viscose / art silk — spot clean immediately with white paper towel. Never use liquids on viscose rugs, as they are highly absorbent and even brief exposure may cause irreparable damage or discolouration to the fibres.

If you are not confident cleaning the rug yourself, a professional clean is highly recommended — our team can point you to experienced rug cleaners in your area.

Timber

How to care for Timber

Timber is a beautiful natural product with unique characteristics, including grain and colour variations. No two trees are exactly the same — these variations add to the style and personality of the material and should not be considered defects.

Natural materials like timber are vulnerable to expansion and contraction from changing temperatures and humidity. We recommend placing timber furniture away from direct sunlight, excess heat and humidity to avoid warping, cracking and discolouration.

Regular care

• Gentle dusting with a clean microfibre cloth will help maintain the beauty of your timber. Once a month, use a proprietary brand of furniture polish to protect the surfaces and nourish unsealed timber — test on an inconspicuous area first and follow the application instructions carefully.
• Do not use polishes containing silicone or products that leave a greasy film, and avoid general cleaning products on timber surfaces.
• To minimise scratching, avoid dragging objects across the surface, and place protective padding between the timber and any object placed on it — thicker padding for heavy, hot or abrasive objects.
• Hot or cold objects such as drinks or bottles placed directly onto the surface may leave marks. We recommend using coasters or another form of protection.
• Clean any spills immediately. Do not allow nail polish remover, hair spray, perfume or strong corrosive solvents to come into contact with timber surfaces.

Marble

How to care for Marble

Marble is a natural product. While our stone surfaces are sealed, marble that comes into contact with acidic substances — including coffee, citrus, wine, tomatoes, alcohol and juice — can etch. Etching is a corrosive reaction that removes the stone's surface layer to reveal the raw marble beneath, leaving the area lighter and duller. A stain, by contrast, occurs when a liquid penetrates the marble and causes discolouration within the stone. Sealing cannot prevent etching, and re-applying a marble sealant may be required after extended use.

General care and precautions

• Use coasters and boards to prevent food and drink coming into direct contact with the marble wherever possible.
• Absorb any substance that comes into contact with your marble immediately with a clean, damp cloth.
• Do not place hot items directly on the stone surface — use boards, trivets or mats.

Stain removal

Always test any cleaner on a small, inconspicuous area first. Remove any loose debris, blot spills (wiping will spread them), flush the area with plain water and mild soap, rinse several times, then dry thoroughly with a soft cloth. Repeat as necessary. Deep-set stains may require a marble poultice or a professional stone restorer.

Etching

Light etch marks can often be improved by spritzing the surface with fresh water and buffing with a marble polishing powder (available from hardware stores) using a damp cloth or buffing pad. For deep etching, contact a professional stone restorer, as etching is a chemical reaction that is difficult to reverse once it has occurred.

Abrasions

Slight surface scratches may be buffed with dry 0000-grade steel wool. Deeper scratches, chips or gouges should be repaired and re-polished by a professional.

Stainless Steel

How to care for Stainless Steel

The stylish finish of stainless steel requires some upkeep to maintain its reflective beauty. Although not guaranteed to remain free from corrosion, the following steps will help maintain the finish.

• When cleaning, wipe with a damp cloth and dry the surface thoroughly. For day-to-day marks, mild soap and water should be sufficient.
• More stubborn stains can be removed with commercial-grade cleaners suitable for stainless steel. Work gently to avoid scratching the surface, and never use abrasive cleaners, as these can permanently dull or damage the finish.
• Completely remove all cleaner residue, then use a reputable stainless steel polish to protect the surface from corrosion and create an as-new shine. When using specific-purpose cleaning products, avoid contact with any fabric or leather on your furniture.

Ceramic

How to care for Ceramic

Solid ceramic slabs are made with a process that involves firing at very high temperatures, creating a high-performance porcelain sheet. Ceramic surfaces are UV stable, heat resistant and non-porous — meaning they don't absorb spills and stains, and won't patina with wear. Ceramic table tops require very low maintenance while retaining some of the look and tactile properties of natural stone.

Care

To prolong the life of your pieces, avoid heavy impact to any unsupported ceramic areas and the ceramic edge.

Cleaning and maintenance

While spills and stains won't absorb into the body of the material, we still recommend cleaning up any spills when they occur to avoid surface build-up. For a thorough clean, use a soft cloth and water with a mild detergent.

Mattress Care

How to care for your Mattress

Hann Living mattresses are layered with pocket springs, latex and cooling foam, using high-quality materials designed to conform and adjust to your unique body shape. Slight indentations over time should be considered normal.

• Rotate the mattress head-to-foot every three months to promote even wear.
• Use a washable mattress protector — it is the easiest way to keep your mattress in pristine condition.
• Vacuum the mattress surface gently with an upholstery attachment to remove dust and debris, and air the mattress when changing sheets.
• For localised soiling, treat the affected area immediately: sponge gently with a mild soap solution in lukewarm water, follow with clean lukewarm water, absorb excess moisture with towels and allow to dry fully before making the bed.
• Avoid folding or bending the mattress during moves, and do not soak the mattress with any liquid.

Anchoring Your Furniture

Anchoring your furniture

Take the appropriate action to ensure your furniture is safe and secure in your home. Hann Living recommends that you anchor and secure tall furniture to the floor and/or wall to avoid it becoming a toppling hazard. If you are unsure or need an anchor kit, please contact our team.

Toppling furniture can cause serious injury

• Always mount or anchor TVs to furniture cabinets or the wall with appropriate anchoring devices.
• Keep toys and TVs off tall units like a tallboy or tall bookcase — children climbing on drawers can cause toppling. Use child-safety drawer locks to help prevent this.
• Place heavier items low down on or in a furniture unit, as weight distribution affects stability. Placing furniture on thick-pile carpet can also affect stability.
• Ensure you use the most appropriate fixing for your wall type — hardware stores can assist with suitable wall fixings for different wall types.